We aim to have all products online also available in-store. Please, email us at info@vinonueva.com or call us at +1 786 655 0324 for additional questions.

After placing an order, you'll receive an email confirmation. You can check the status by clicking 'View your order' or you can log into your account on the top right corner of the homepage.

Orders that have already shipped can't be cancelled. If you want to cancel or make changes to your order, please call us within business hours at +1 786 655 0324 so we can make sure to address your changes on time. Do not email us.

Yes, absolutely. We will do our best to find any wine you are looking for. Please, email us at info@vinonueva.com with your inquiry. 

Yes, we love helping our customers select the appropriate wine for an occasion. We take the time to sit with our customers to understand what they are looking for. Please, email us at info@vinonueva.com or call us at +1 786 655 0324 to schedule an appointment.

Yes, based on your objectives, budget and taste we can help you with your cellar, either managing it or building your first cellar. Please, email us at info@vinonueva.com or call us at +1 786 655 0324 to schedule an appointment.

Not at the moment.

Please email us to inquire at info@vinonueva.com. All of our tastings are educational events designed to offer a deeper understanding and appreciation of wine.

We don’t ship to PO Box and restricted states. Please review our Shipping & Returns page.

Shipping: Depends on your location and shipping method selected at check out. After placing an order, you will receive an email with tracking information where you can get an updated status.

Local Delivery: If you order before 2 pm you can expect your package to arrive same-day between 5:00 pm - 8:00 pm. If your order doesn't apply for same-day delivery, you can expect your package next-day between 5:00 pm - 8:00 pm.

Same day delivery is only available for our local delivery area (City of Miami, Miami Shores, Miami Beach and Key Biscayne) for orders placed before 2 pm.

Shipping: Depends on your location and your preferred shipping method.

Local Delivery: We offer free delivery to our local delivery area (City of Miami, Miami Shores, Miami Beach and Key Biscayne) for orders of $400 or more. For all orders under $400 a $20 delivery fee will be applied.

To make shipping changes on orders that have already shipped please contact FedEx directly. To make changes on orders that have not yet shipped, please call us at +1 786 655 0324. Do not email us.

For shipped orders: A person of 21 years of age must be present to accept delivery. If no one is available to receive the package when delivery is attempted, FedEx will attempt to re-deliver. After 3 attempts, you may be subject to a charge for a missed delivery. 

For local delivery orders: A person of 21 years of age must be present to accept delivery. If no one is available to receive the package when delivery is attempted, we will attempt to re-deliver next day.

We can’t hold your order due to limited space. We recommend selecting an expedited shipping method if weather conditions are extreme to prevent heat or frost damage.

For details on returns, please review our Shipping & Returns page.