Shipping & Returns
At Vinonueva, we know that once you have selected your wines, you are excited to receive them. That is why we make every effort to prepare and send orders as quickly as possible.
Every wine available in our online shop is in stock and ready for pickup, local delivery, or shipping.
Our goal is simple: to get your wines to you as quickly and carefully as possible.
ABOUT SHIPPING
You must be at least 21 years of age to order wine.
IN-STORE PICK UP
In-store pickup orders are typically ready shortly after they are placed. You will receive an email confirmation once your order is ready for pickup.
Orders may be picked up during our regular business hours, Tuesday through Saturday, from 12:00 p.m. to 7:00 p.m.
If your order is urgent or you need to make special arrangements, please contact us at info@vinonueva.com or +1 786 655 0324, and we will do our best to accommodate your request.
LOCAL DELIVERY
Local deliveries are completed by Vinonueva’s in-house delivery driver or local courrier and are available only within the ZIP codes listed below. All orders outside our local delivery area are shipped through FedEx.
33013, 33019, 33127, 33128, 33129, 33130, 33131, 33133, 33132, 33134, 33136, 33137, 33138, 33139, 33140, 33141, 33143, 33145, 33146, 33149, 33150, 33154, 33156, 33160, 33161, 33168, 33173, 33179, 33180, 33181, 33176
Delivery is free on all orders of $400 or more. For orders under $400 a $20 delivery fee will be applied.
Deliveries can be expected same-day when the order is placed before 2:00 pm, except on Sundays.
A person of 21 years of age must be present to accept delivery. If no one is available to receive the package when delivery is attempted, we will attempt to re-deliver next day.
If your order is urgent or you need to make special arrangements, please contact us at info@vinonueva.com or +1 786 655 0324, and we will do our best to accommodate your request.
FEDEX SHIPPING
FEDEX SHIPPING & TRANSIT TIMES
Due to laws restricting alcohol shipments, we are only able to ship to the following states: NM, AK, CA, CT, DC, FL, ID, LA, NE, NV, NH, ND, OR, VA, WY.
Orders will be shipped within 1 to 2 business days after they are placed. Once the order is shipped you will receive an email confirmation with tracking information.
Delivery dates and costs depend on your location and the shipping method selected at checkout. Delivery dates provided by FedEx are estimates only and may be affected by unforeseen circumstances.
WEATHER & TEMPERATURE CONDITIONS FOR FEDEX SHIPMENTS
Please note all orders ship from Miami, Florida.
Extreme heat, freezing temperatures, or severe weather may affect the wine, depending on the destination and time of year.
By selecting the “I Agree to the Shipping Terms” checkbox at checkout, you acknowledge and accept the weather-related risks associated with shipping wine and the shipping method selected.
During extreme weather, we strongly recommend selecting expedited shipping, as FedEx Ground may increase exposure to extreme temperatures due to longer transit times. You may also request that your order be held until conditions improve. Hold requests must be emailed to info@vinonueva.com after placing your order and before it has shipped.
Vinonueva Fine & Rare Wines is not responsible for heat or frost damage, resulting from weather conditions, carrier delays, or the shipping method selected.
ADULT SIGNATURE & DELIVERY ATTEMPTS FOR FEDEX SHIPMENTS
A person of 21 years of age must be present to accept delivery. If no one is available to receive the package when delivery is attempted, FedEx will attempt to re-deliver. After 3 attempts, you may be subject to a charge for a missed delivery.
Vinonueva Fine & Rare Wines cannot guarantee delivery times or specific delivery dates and is not responsible for missed deliveries, carrier delays, or temperature exposure resulting from unsuccessful delivery attempts.
Any costs associated with the redirection, reshipment, return, or re-delivery of an order due to recipient unavailability, an incorrect or incomplete address, business closure, refusal of delivery, or failure to provide an eligible adult recipient may be charged to the customer.
INSURANCE FOR FEDEX SHIPMENTS
Your order is automatically insured up to $100. If you require additional insurance, please contact us at info@vinonueva.com as this is available at an additional charge.
Shipping insurance covers packages lost in transit and bottles broken during shipping, subject to FedEx’s claims process, policies, and final determination.
ABOUT RETURNS
RETURNS
All sales are final and may not be returned or exchanged as we are not able to control how the wine has been handled and stored after it leaves our store.
Any loss or physical damage occurring while an order is in transit must be reported directly to FedEx and handled in accordance with the carrier’s claims process. Vinonueva Fine & Rare Wines is not responsible for loss, damage, or deterioration occurring after an order has been released to FedEx.
Damage or deterioration resulting from heat, freezing temperatures, weather conditions, carrier delays, missed delivery attempts, or the shipping method selected by the customer is not eligible for a refund, replacement, return, or exchange.
CHANGES AND CANCELLATIONS
Orders that have already shipped cannot be changed or cancelled. If you want to cancel or make changes to your order, please call us within business hours at +1 786 655 0324 or email us at info@vinonueva.com so we can make sure to address your changes on time.
Please note that for cancelled orders, the credit card processing fee will be deducted from the refund amount. This policy applies to all credit card transactions, including in-store and online purchases.
Legal Notice
Title on all wines sold by Vinonueva Fines & Rare Wines passes to the buyer at the time of purchase once it leaves our premises. The buyer is solely responsible for the shipment or delivery of wines and is responsible for any loss or damage.
If you require that your wines be shipped, you authorize Vinonueva Fine & Rare Wines to use FedEx to deliver them on your behalf. If you opt for local delivery, you authorize Vinonueva Fine & Rare Wines to use a local courrier to deliver them on your behalf.
You must be at least 21 years of age to order or receive wine from Vinonueva Fine & Rare Wines. Any shipments containing alcoholic beverages are sent with an “Adult Signature Required” sticker, and the carrier that delivers it is required to check for identification at time of delivery. Therefore someone 21 years of age or older will have to be present at the time of delivery.